Diablo Immortal: "Unable to Connect" - How to fix the error

Published: Jun. 01, 2022
Updated: Jan. 29, 2024

German English

Mobile users have been able to play Diablo Immortal unofficially since June 1st and are still encountering connection problems. We tell you how to fix the "Unable to Connect" error.

That's going on: Diablo Immortal, the new mobile ARPG from Blizzard, will not be officially released until June 2nd at 7:00 p.m. - also for the PC. However, mobile users have been able to play since June 1st as Apple and Google have their own schedules.

In addition to graphic bugs on Samsung Galaxy devices, which currently make the game unplayable, many players are also plagued by connection problems. One of these problems is the "Unable to Connect" message.

How to fix the "Unable to Connect" error in Diablo Immortal

You can find a simple answer to the error on Blizzard's official support page:

  • Make sure the app is up-to-date.
  • Try switching from wireless to your network data connection or vice versa.
  • Restart your device and try again.
  • Make sure your device meets the minimum requirements to run Diablo Immortal.
  • If you are using an Android device, access your app storage in the device settings and clear the Diablo Immortal app cache/data.
    • Navigate to Diablo Immortal app settings, press Clear cache and restart the app.
    • Navigate to Diablo Immortal app settings, press Clear data and restart the app.
  • If the problem persists, uninstall and reinstall the game.

Another option that might help you solve the problem is to uninstall the beta from your phone if you participated in it.

Did these solutions help you, let us know in the comments. Or do you have another solution ready? Then share that with us!

You're looking for Diablo Immortal Builds? We got you covered:

Would you like to join our community and discuss Diablo Immortal? Then join our new Discord server, we look forward to seeing you!

Sascha Asendorf is the co-founder of Guided.news and has been running online magazines in the gaming sector since 2013. Starting with a strong focus on survival games, Sascha now deals a lot with role-playing games and is an expert on survival and RPG titles like Conan Exiles, Baldurs Gate 3 & Cyberpunk 2077.
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