Diablo Immortal: Graphics Problems with Samsung Galaxy Devices - Blizzard Reacts

Published: Jun. 04, 2022
Updated: Jan. 29, 2024

German English

Diablo Immortal can be played on mobile devices 1 day before the official release and already some problems arise. Graphic bugs occur, especially on Samsung Galaxy devices, Blizzard reacts.

That's going on: Diablo Immortal has been available to download and play on mobile devices since around 10:00 AM PST. So 28 hours before the official release on June 2nd. This is mainly due to the Google and Apple stores, which have their own update schedules. Blizzard has officially confirmed this.

Now that many players are already playing, the first problems appear. One of the most devastating is a graphics bug that makes Diablo Immortal virtually impossible to play on many Samsung Galaxy devices.

Graphics issues on Samsung devices in Diablo Immortal

Even if all data has been downloaded successfully, Diablo Immortal will experience a graphic glitch during character creation and in the game itself, making it impossible to play the mobile ARPG.

This is how Blizzard reacts: Developer Blizzard reacted quickly and has now removed the game from the Google and Apple shops while they work on solving the problem. The developers have also commented on this in the official forum and provided a list of all affected devices:

  • Galaxy A12
  • Galaxy A13
  • Galaxy A21s
  • Galaxy A51 5G
  • Galaxy A Quantum
  • Galaxy S10e
  • Galaxy S10
  • Galaxy S10+
  • Galaxy S10 5G
  • Galaxy Note10
  • Galaxy Note10 5G
  • Galaxy Note10+
  • Galaxy Note10+ 5G
  • Galaxy Tab A8
  • Galaxy F12
  • Galaxy F62
  • Galaxy M12
  • Galaxy M13
  • Galaxy M62
  • Galaxy XCover 5

Blizzard now knows that the problem is caused by the installed Exynos chipset. They are working flat out on a solution and will make the download for the relevant devices available again as soon as possible.

We will keep you up to date on this!

Diablo Immortal Builds

Sascha Asendorf is the co-founder of Guided.news and has been running online magazines in the gaming sector since 2013. Starting with a strong focus on survival games, Sascha now deals a lot with role-playing games and is an expert on survival and RPG titles like Conan Exiles, Baldurs Gate 3 & Cyberpunk 2077.
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No issues on my s9 I did show some weird graphics for a second when I turn stuff up but it only lasted like a half a second at most.


my note10+ with snapdragon has same issue so it doesn’t seem like chipset issue


pc release will be laggy and fucked dont expect to play for a week when all hype is dead and dead game


Samsung Galaxy S10 Note Lite also! Waiting for repair.


Game was broken on Samsung Galaxy Tab A8 too, we will see if it will work normally today.


Yeah, of course this has to happen. Aren’t those devs use smartphones? When i look to the long list of devices i must ask myself this one question.

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